Terms and Conditions

All goods returned to BMR, whether returned under the trial offer or as incorrect, unwanted, damaged or faulty will only be accepted according to the following terms and conditions:

  • All goods must be clearly labeled with the RMA number.
  • All goods are the customer's responsibility until delivered to BMR. We therefore recommend you use a traceable delivery service when returning items to us (UPS or Fedex, for example)
  • Any items received without return authorization (in the form of an RMA number) may be refused and returned.
  • Please make sure you obtain authorization from BMR Customer Service prior to returning any item.
  • Customers who did not purchase directly from BMR are advised to keep proof of purchase, which may be requested by Customer Services in order to establish warranty coverage.
  • It is not our policy to refund shipping and handling for either the original or return shipment.
  • All goods must be received within 10 days of RMA authorization. Any items received after this time may no longer be consider authorized for return and may be returned to you.