Returns Policy

BMR would like you to be completely happy with your purchase. However, if you believe your goods have been damaged, or if a fault appears during the 2 year warranty period applicable to the goods received, please contact Customer Service on 1-877-518-2323 for further help. If your problem cannot be resolved by telephone, then we will ask you to return any affected goods to BMR.

Return Instructions

Call Customer Service on 1-877-518-2323

Make a note of the Return Material Authorization (RMA) reference code, which will be issued to you by Customer Service and which is required when returning incorrect or unwanted goods. Please ensure the product is clearly labeled with the RMA reference and that you quote your RMA reference code in all correspondence relating to this matter, including on the return form provided on the reverse side of the packing list.

The order must be returned in its original packaging. Customer Service will advise you how to return the item. Upon receipt of your item, we will refund using the method by which the order was paid for. Any items received outside the aforementioned trial period may not be eligible for refund, unless this has been authorized by BMR. We request that you return your item within 10 days of receiving RMA authorization. After this time, the return may be refused and may not be eligible for refund.

If goods are damaged or faulty 

If you believe your goods have been delivered faulty or damaged, or a fault appears during the two-year warranty applicable to your goods, please refer to the following steps:


Call Customer Service on 1-877-518-2323 

 
Our trained customer service agents will carry out troubleshooting to establish if your goods are being used incorrectly or if they are actually faulty. If they believe your goods to be faulty or damaged they may ask you to return the goods to BMR.

If we require your item to be returned, you will be issued with a Return Material Authorization (RMA) reference, which will be required when returning your damaged or faulty goods. Please ensure the product is clearly labeled with the RMA reference and that you quote your RMA reference code in all correspondence relating to this matter.Once the faulty product has been received (if required), BMR will send you a replacement product. (The BMR 2 year warranty provides for replacement only - refunds are not provided for by the 2 year warranty).